Frequently Asked Questions

What products do you offer?

We craft small-batch elderberry products including elderberry syrup, elderberry tea, and elderflower tea, along with seasonal and curated gift boxes. Everything is made with a focus on quality, simplicity, and transparency.

Where do your elderberries come from?

Our elderberries are grown right here on our farm. From berry to bottle, we grow, harvest at peak ripeness, press and craft our products with care to ensure a high-quality food product

What type of elderberry do you use?

We use American elderberry (Sambucus canadensis), which is a native plant in our area. It is traditionally used in food products and is known for its lower toxicity when properly prepared compared to European elderberry.
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How is your elderberry syrup made?

Our elderberry syrup is made using cold-pressed elderberry juice, blended with simple ingredients. We do not add water or simmer the juice, allowing us to maintain the natural character of the berries. Each batch is produced in small quantities.

How do I use elderberry syrup?

Elderberry syrup can be enjoyed by the spoonful or added to foods and beverages such as tea, smoothies, yogurt, or sparkling water. Suggested serving information is provided on each bottle.

How do I prepare your teas?

  • Elderberry Tea: Steep 1 tablespoon in hot water for 10–15 minutes.

  • Elderflower Tea: Steep 1–2 teaspoons in hot water for 5–10 minutes.
    Enjoy as part of your daily routine.

Are your products organic?

We prioritize clean organic growing practices and quality ingredients. We only use honey and lemon juice from certified organic sources.

Do your products need to be refrigerated?

Elderberry syrup should be refrigerated after opening. Teas should be stored in a cool, dry place away from direct sunlight.

How long do your products last?

Best-before dates are clearly marked on the bottom of the syrup bottle. Because our products are made in small batches, freshness is a key part of what we do.

Do you ship your products?

No, not currently. We will be offering shipping anywhere in Ontario soon!

Do you offer local pickup?

Yes. Local pickup is available. Detailed pickup instructions are included in your order confirmation email.

Can your products be given as gifts?

Absolutely. Our gift boxes are designed to be easy, thoughtful gifts and can be shipped directly to the recipient.

Who did the photography on your website?

Our website photography was done by CJK Photography. We’re so grateful for her beautiful work and how she captured our products. You can find her on Instagram at https://www.instagram.com/cjkphotography.ca/.

How can I contact you?

You can reach us at hello@theelderberryfarm.ca or through the contact form on our website.

Health & Safety

Is your kitchen inspected?

Yes. Our products are made in an on-farm commercial kitchen that is regularly inspected by Public Health.

Do you follow food safety practices?

Absolutely. We follow established food safety protocols, including small-batch production, lot tracking, proper sanitation, and clear labelling.

Are your products pasteurized?

Our elderberry syrup is produced using cold-pressed juice and handled according to food safety requirements. As a food product, it is made and stored following approved safety practices.

Do your products contain allergens?

Ingredients are clearly listed on each product label. Our products do not contain common allergens, but please read the label before consuming.

Can your products be consumed by everyone?

Our products are food items made with simple ingredients. As with any food, individuals with allergies, sensitivities, or medical considerations should review ingredient lists and consult a qualified healthcare professional if needed. As a general rule- children under 1 year shouldn’t have anything with honey in it.

Still have questions? We’re always happy to help—just send us a message.